Sales FAQ (Frequently Asked Questions)

Can I open a credit account with you?
You may open a credit account with us, by returning a completed account application form to us. You must download, complete and sign the application form (which is available as a pdf document) and email or fax back to us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Click here to download a copy of the pdf document

What time can I have my cables delivered?
We offer a few delivery options:
Standard delivery (normally arrive next day)
Next day by 10:30am
Next day by 1pm
Saturday delivery
Call us with specific enquiries on 01282 833 900

What are your opening times?
Trade counter Monday to Friday 08:30 ~ 16:45
Office Monday to Thursday 08:30 ~ 17:30, Friday 08:30 ~ 17:00

Do you accept credit card payment?
Yes, we accept all major Debit and Credit cards.

If I have a complaint who can I talk to?
You can talk to anyone in the management team about any aspect of our service. However, the best person to address if you have a complaint will be your dedicated Account Manager.

To discuss an issue with the sales, contact Lynne Newman-Ridehough on 01282 833 918
To discuss any quality issues, contact Tony Jackson, Group Quality Engineer on 01282 833 969
For Marketing and Promotional activity, contact Suwen He, Marketing Manager of 01282 833 931

Can I collect in person?
Yes, it is possible to collect directly from our Trade counter during the opening hours, the address is Bentley Wood Way, Network 65 Business Park, Hapton, Burnley, Lancashire, BB11 5ST

What types of unloading facilities do you offer?
Tail-lift
Flat-bed
Hi-ab
Container

Can you deliver by air freight?
Yes, depending on flight availability shipments can reach major airports in 48 hours.

Can you deliver by sea freight?
Yes, we can ship FCL (full container loads) or LCL (less, or partial container loads).

Can you deliver by road?
Yes, we regularly deliver by road to Europe and further afield. In short, if it is possible to road freight we will.

Can Commtech provide me with technical advice or assistance?
Yes. We have a dedicated technical and QA team who will be happy to assist you with any technical questions you may have.

Do you have a quality assurance system in place?
Yes. All of our quality systems are to ISO9001, enabling us to provide you with full batch traceability, certificates of conformity and ultimately peace of mind.

Can I meet with a Commtech representative?
Yes. We have a team of external sales professionals who are dedicated to look after our customers’ needs. You can make an appointment with our Business Development Manager - Steve Whistler on 07808 136 407

Do you offer after-sales service?
Yes. You can contact our Group Quality Engineer on 01282 833 969

Are your cables RoHS compliant?
Yes. Where applicable, all of our cables comply with RoHS standard regulations.

Which countries does Commtech export to?
We export our cable worldwide. We have extensive experience in shipping abroad, in particular to Europe, Africa, the Middle and Far East.

Can you offer treated drums?
Yes, our cable can be supplied on heat treated or fumigated drums (sometimes referred to as non-wood packaging), and we can supply sanitary certificates.